Surfshark came into service recently, but it’s already created a powerful VPN – triggering quite the buzz in the VPN industry. The VPN has all the desirable perks, including military-grade encryption techniques, impressive high speeds, exquisite capacity to unblock content, 24/ 7 customer support, affordable subscription rates and many more.
Surfshark Review 2019
In particular, the VPN is an excellent choice for users looking to stream content, torrent downloads, and those visiting China. What’s more, the VPN allows for unlimited concurrent connections per a single account. We think Surfshark is highly comparable to other top-ranked VPNs – and could give them a run for their money.
|Money back guarantee
|Allowed concurrent connections
|Supported streaming services
||Netflix, BBC iPlayer, YouTube Red, Amazon Prime, and others
|No logs policy
||AES 256 encryption, OpenVPN and IKEv2 protocols
||Kill switch, Multihop, CleanWeb, NoBoarders, Whitelister for apps and sites, WiFi Protection
||24/7 live support
|Number of servers
|Supported devices & web extensions
||Windows, Linux, Mac, iOS, macOS, Amazon FireTV, Chrome, Firefox
|VPN legal jurisdiction
||British Virginia Island
Admittedly, the prospect of an upcoming VPN offering excellent connection service, makes our blood pump. We’ve been testing with Surfshark to experience what the VPN provides. Maintaining our skepticism, we tried to look at the price, features, customer support and the connection ability of this VPN. Therefore, in this review, we will only give you our honest results and opinion.
Pricing and Available plans
Surfshark offers three subscription plans. There’s the one-month subscription, which goes for $11.95 – an expensive option if you’re on a budget. There is also an annual plan (12 months) that retails at $5.99 every month – will save you up to 50% of your money and is an ideal option if you want the service for a year.
Finally, Surfshark offers a 2-year plan which sells at $1.99 per month – very recommendable if you want to use the service for a long time, and it will save you up to 83% of your money.
The British Virginia Islands VPN is quite flexible with its payment options. They have partnered with Checkout.com and Norton Security to accept some major credit/ debit cards and the global PayPal option. Moreover, this VPN allows for various global currencies, including USD, CAD, CNY, EUR, GBP, and AUD as well.
Surfshark Payment Options
Surfshark is also among the few VPNs that accept Bitcoin payments and other major cryptocurrency options. This is an excellent payment channel if you’re looking to conceal your online identity even during payments – we strongly advise you to use this option all the time.
Surfshark Refund Policy
Surfshark doesn’t exactly offer a free trial period but makes immense with its generous 30-days money back guarantee for all its subscribers. Thirty days is always considered enough period to test and have your experience with this VPN. Moreover, while this option might seem suspicious, their money back policy doesn’t have any catch. All you have to do is cancel your subscription within the first 30 days since payment, and your money will be refunded in full.
Surfshark’s Unique Selling Proposition (USP): Its Unique Features
Surfshark packs some of the prominent features, such as a Kill switch, Multi-hop connections, Whitelister, CleanWeb, and a DNS leak protection functionality. Its Whitelister feature helps you during split tunneling to single out apps and sites to bypass the VPN. Its Kill switch feature will come in handy when you leave your connected device unattended – works by disconnecting you from the internet whenever your VPN connection drops.
Surfshark uses CleanWeb to block ads and other annoying adverts whenever you’re surfing online. The feature plays a significant role to torrent lovers, considering it also blocks out suspicious download links that could comprise your privacy. Additionally, to protect yourself from cyber-attackers and prying eyes of governments and local ISPs, Surfshark has the Multi-hop feature. The feature works by creating multiple VPN connections, making it hard to trace your identity.
Surfshark also has a ‘Camouflage mode’. This feature comes in extremely handy for those who don’t want their Internet service provider to detect that they’re connected to a VPN server.
This amazing VPN provider also allows for a shocking unlimited simultaneous connection at unregulated speeds, bandwidth, and extreme server switching. Moreover, the service is well optimized for effective streaming of media content in HD. What’s more, Surfshark has a strict zero-logs policy, allowing for anonymous torrenting and secure P2P file sharing.
Above all, the fact that Surfshark works well in China is a big plus. Therefore, if you’re looking to travel to China, remember to download Surfshark before going there.
Surfshark Sign Up Process
Surfshark has made significant changes to its site, giving it a premium look that is appealing.
To get started with Surfshark is pretty much easy:
- Visit the official Surfshark site
- Click on the green button, ‘Get Surfshark’
- Choose your plan
- Enter your coupon if you have any
- Enter your email
- Select your payment option
- Download and setup your preferred client app
- Enter your correct login credentials and click connect
Getting Surfshark Client app
All Surfshark client apps are pretty straightforward. They all stack well with exciting features. Downloading them couldn’t be easier. In this review, we tested with both Windows and iOS clients.
Surfshark Windows Client
Surfshark’s Windows client has a rare minimalistic design that is well simplified. Once you open it, you’ll be met with a ‘Quick connect’ button that automatically selects the best server to connect to at the moment. There’s also a link at the bottom named ‘All locations’, which will direct to a page containing a complete list of servers you can connect.
Surfshark Windows Client Settings
On the top right corner, you’ll also see a ‘settings icon’ that will take you to the settings page – where you can tweak some features to serve you better.
Surfshark iPhone App
The iOS client app sports the same similarities with its Windows counterpart. The app packs the same type of settings and has the same number of servers. For instance, to access the ‘Settings’ page, click on the ‘Settings icon’ at the top-right corner, and to navigate to the list of servers available, just click the ‘All locations’ link at the bottom of the home page.
An Impressive Server Distribution
Surfshark has an impressive 800+ server distribution across 50+ countries globally. While its server coverage is not that convincing, we predict that they will keep expanding at an unprecedented rate.
We were shocked to learn that they have good coverage in the middle-East and most parts of Asia and Africa alike. Only a few VPNs have such evenly distributed coverage worldwide. You can find Surfshark’s full server list below:
- Costa Rica
- Czech Republic
- Hong Kong
- New Zealand
- South Africa
- South Korea
- United Kingdom
- United States
Surfshark has a noteworthy 24/7 customer support system. Their help center has a wide range of self-service tools that you can use to learn more about the VPN. From guides, troubleshooting tips, FAQs, and a ticketing system.
The VPN also has an outright 24/7 live chat support that we were impressed with. In particular, we chatted with a support Agent who was fast, polite, and very responsive to all our inquiries.
Surfshark Live Chat Feature
Surfshark often boasts of their fast speeds. Therefore, we decided to confirm their seemingly bold claims. We used SpeedTest to test their connection speeds. First, we experimented with the tool without a VPN connection, then tested with a server near to our actual location and the third test with a server far away from our physical address.
Note: We performed our speed test in a relatively slow internet connection. Don’t be alarmed by the ping intervals that we recorded.
- Here is a snapshot of the results we recorded without a VPN connection.
- In our second speed test, we connected to a server closer to our actual location. Observe how we recorded almost similar results as our first.
- Please don’t hold your breath yet, the results we recorded when we connected to a server far away from our physical location made us test again, but recorded similar results.
We then concluded that Surfshark offers relatively high-speed connections almost as they claim.
DNS Leak Protection Test
The VPN recorded excellent results in our DNS leak test. Also, while it is rumored that some VPN often leak data, Surfshark recorded zero DNS leaks. Here is an illustration of the same.
Surfshark has all the perks to top the charts when it comes to privacy. For instance, the VPN is based in the British Virginia Islands – a perfect location that positions them beyond the reach of legal jurisdictions of any government or union. Unlike other VPNs operating from the US and parts of Europe, Surfshark is not bound to share your user data to any government. Besides, they have a strict no logs policy which ensures they will have nothing to share if it gets to that.
Surfshark packs enterprise-grade infrastructure that is reliable, private and secure. The VPN redirects all your traffic to a tunnel and uses its AES-256 encryption advanced techniques – ensuring your online privacy is observed. The service also supports both OpenVPN and IKEv2 connection protocols. This allows for anonymous torrenting and secure P2P data sharing.
Surfshark Netflix Streaming
SurfShark, like few others, offers unrestricted access to Netflix for users around the world. Moreover, Netflix is known for blacklisting common IP addresses that various VPNs use – but that’s not the case for Surfshark. The VPN, somehow, has a way of staying clear of the dead-zone set by the streaming giant.
We connected to three random US servers closer to our actual location and were able were able to Unlock US Netflix.
American Netflix with SurfShark
Results after we connected to a server in Chicago, Miami, and New York
Surfshark and Other Streaming Outlets
Surfshark also works well with major streaming sites like BBC iPlayer, Hulu and YouTube Red. Our focus on this section is on both BBC iPlayer and YouTube Red. BBC iPlayer is only available to users in the UK. Equally, the streaming outlet is known for blocking VPNs, and so we decided to find out just how SurfShark has a way around the huddle.
This is important because there are things that you can find on BBC iPlayer but not on other streaming channels.
Again we connected to a UK server (Manchester) and were happy to learn that Surfshark unblocks BBC iPlayer as advertised. Moreover, the UK streaming giant offers some content for free, that you’ll otherwise not get on Netflix.
BBC iPlayer with Surfshark
Surfshark Compared to Other VPNs
The table below will give you a better idea of how Surfshark compares to established VPN service providers such as ExpressVPN, NordVPN, and CyberGhost. It should be mentioned that you only get the $1.99/month pricing if you purchase the 2-year subscription.
Surfshark Compared to Other VPN Providers
Surfshark Pros and Cons
Here’s a sum-up of all the things we liked and didn’t like:
- 30-day money-back guarantee
- 800+ servers in 50+ countries worldwide
- Ultra-fast speeds
- 24/7 live chat support
- Optimized for streaming
- Advanced encryption technique
- Strict no-logs policy
- DNS leaks protection
- Has a Kill switch
- Ad block feature
- Works with Netflix, YouTube Red, and BBC iPlayer
- Accepts Bitcoin and other Cryptocurrency payments
- Its one-month plan is relatively expensive
If Surfshark’s claims are anything to go by, then they truly deliver. Ultra-fast speeds, reliability, strict no-logs policy, military-grade encryption and its relatively even distribution of server locations globally. Moreover, Surfshark VPN has legal jurisdiction in British Virginia Islands, solidifying its privacy for its users looking to stream and torrent media content.
The VPN also offers unlimited concurrent connections, a perk rarely seen among top-ranking VPNs. What’s more, its 2-year plan is relatively cheap, considering it saves you up to 71% of your money. Moreover, if you feel like terminating your subscription, then you can utilize the 30-day money back guarantee – which doesn’t have any catch to refund.
To sum it all up, we didn’t know what to expect when we started testing Surfshark. To our surprise, the relatively-new VPN service delivered on all fronts.
Description: We didn't know what to expect when we started testing SurfShark. To our surprise, the relatively-new VPN service delivered on all fronts.