A few years back, PureVPN was all the rage. Now, though, PureVPN has a reputation for being a bad VPN service provider. Issues like IP leaks, DNS leaks, slow internet speeds, connection problems, and feature malfunctions started popping up all over the internet. Probably the most alarming reports, however, were those of PureVPN storing logs, even though it explicitly claimed to have a zero-log policy. However, it seems that PureVPN is trying to clean up its act, and has updated its services and features to gain back its once stellar reputation. So, we decided to write a review to see if PureVPN has managed to make a comeback. You can read the PureVPN review for 2020 below.
Let’s take a look at PureVPN’s applications. We downloaded both the Mac and the Android client to see how easy it is to navigate through them. This is what we came up with:
The macOS client has a simple interface that anyone could operate without the need for VPN knowledge.
In fact, it has a section that allows users to connect to a server based on what they’re looking for, including streaming, security, File Sharing, Dedicated IP, and Internet Freedom.
In the Settings department, users can activate PureVPN’s internet kill switch – a feature that disables internet access if a sudden drop in the VPN connection occurs.
Also, the application is available in 8 different languages: English, Arabic, Chinese, French, Dutch, German, Spanish, and Turkish.
The connection process couldn’t be easier. On the main screen, we selected the server (United States) and hit connect.
It took the app around three seconds to establish a connection. Here’s how the Mac app looks like in general while connecting:
Some essential features were missing, including their split-tunneling option. However, we liked the fact that it labeled its servers with P2P so that users would know which ones to choose while torrenting.
The Android application does not differ that much from that of Mac. But according to what we saw, we have to say that the Android app is our favorite.
The logging process in both apps is kind of annoying actually. The username and password aren’t chosen by us, instead, the provider selects those.
However, once we got in, we found that the client is full of options to choose from. Connecting to a server took us a couple of seconds. The images below show our progress.
Usually, the red symbol usually represents the disconnected status, but PureVPN got it all mixed up. That’s not important as long as it’s safe to use, but worth mentioning.
Unlike its Mac counterpart, the Android client does have a split tunneling feature, which allows you to choose the apps you want to protect with a VPN connection.
Also, both apps have a live chat feature, connecting you to a support agent instantly. Moreover, the Android app allows you to choose a specific server for specific functions as well.
In general, both apps are very easy to use. However, the Android app is the superior one based on our testing, but still, they’re both good.
While we’re still at it, we should note that more than 3 million people use PureVPN’s services.
As we mentioned, based on our experience, PureVPN’s clients are quite good. But let’s not forget that users have an opinion to share as well.
We took it to the app stores to see how the provider fares in comparison to the users’ experience.
First, we checked Apple’s App Store. PureVPN’s app has a 3.7/5 rating based on 700+ reviews.
The number of reviews and the rating it got isn’t bad. But we’ve seen several VPNs before with higher numbers.
As for the Android client, apparently the VPN is much more popular on the platform. The app has more than 1 million downloads with a 3.4/5 rating.
More than 25K users reviewed the app on the Google Play Store. And the fact that it maintained high ratings, tells us that we weren’t the only ones impressed with its features.
It has trust in the name. Trustpilot is one of the most credible websites where users check VPN reviews.
This website helps a lot in our strict assessment of a certain VPN based on its transparency and the fact that it’s unbiased.
In fact, a while ago, a VPN tried to insert fake reviews to elevate its status on the website. Well, it didn’t turn out the way they wanted and they got demoted instead.
Now, in PureVPN’s case, to be honest, we were shocked. We did not expect such a high rating.
PureVPN has a 5/5 rating based on 9000+ reviews.
This is something we don’t see much, especially with that number of reviews. This is a good sign and it shows how reliable the VPN is.
PureVPN Review – Servers and Locations
When it comes to servers and their locations, PureVPN has upped its game. It now offers servers in 140 countries, over 180 cities, with more than 300,000 IP addresses on offer.
Let us explain what that means in a way where the less tech-oriented of us can understand.
Usually, a VPN will have a certain number of IPs on offer per server. When you connect to a server, you share an IP with a few other people who have also connected to that server.
This is great for your privacy because no one can really pinpoint who’s doing what with the IP. Now, PureVPN maintains anything between 120-150 individual IP addresses for each server. This means 2 things:
Servers don’t get overloaded that easily, so the connections should get faster.
PureVPN can now unblock Netflix, which we’ll be talking about later on in the article. We’re not really sure how long this will go on, but so far it looks like the provider is back in the Netflix unblocking game!
Users can check out all of their server locations here. It’s important to note that they have some really neat options in locations where VPN providers don’t usually have servers in (Asia, Africa, and South America are covered very nicely).
For a more comprehensive look, here’s where PureVPN’s server locations are based:
Trinidad and Tobago
Turks and Caicos Island
British Virgin Island
Isle of Man
Papua New Guinea
We won’t lie and say PureVPN is the fastest VPN provider out there. It doesn’t really compare with the speeds of ExpressVPN, for example.
However, server tests have shown that PureVPN servers are consistent in their individual speeds and provide steady streaming and download speeds on a regular basis.
It may be better for users to pick a server that isn’t very far from your actual location, as the download speeds for distant servers are a little lacking.
PureVPN Review – Streaming, and Torrenting
As seen in the speed tests above, PureVPN isn’t really the fastest, but it can sustain a decent connection for streaming.
While VPN’s main purpose is to enhance a user’s security and privacy, you’d be shocked to know what they’re mostly used for.
As reports state, most internet users operate with VPNs for entertainment reasons, mainly to unblock geo-restricted content overseas. Let’s see what PureVPN is capable of:
One of the main attractions would be the American version of Netflix, which contains the biggest library in the world.
Netflix applies what we call geo-blocks, a mechanism that restricts user access based on their geographical location.
In the service’s case, it assigns a certain catalog according to the country we reside in. However, that’s not the only problem users encounter with the streaming giant.
Netflix has the ability to block VPNs, and it has been a major issue for top VPN services around the world. This is what pops up if Netflix manages to identify VPN usage:
“You seem to be using an unblocker or proxy. Please turn off any of these services and try again.”
If a VPN manages to unblock it, we can say that it’s a “credible and recommended” one.
When it comes to PureVPN, we were amused by its performance. As soon as we established a connection to a US server, we were able to stream Star-Crossed (US-only title) in our region. No block was encountered.
So, we can concur that PureVPN is a top candidate for unblocking US Netflix anywhere in the world.
Hulu is another challenge for VPNs as it applies the same block that Netflix does. The channel is only available in the United States, which means it requires an American IP address to operate.
Since we’ve already tested a US server with Netflix, we remained connected to see how it fares with Hulu.
The screenshot below shows the results we got:
Again, PureVPN did not disappoint and it unblocked yet another top streaming service without a hitch in the road.
Amazon Prime Video
Amazon is one of the top competitors nowadays in the streaming industry. It has more than 100 million subscribers across the world.
Just like Netflix, Prime Video assigns a certain catalog to each country, and by far, the US catalog is the richest.
Now, here’s where we encountered a problem while using PureVPN. We remained on the same US server we used with both Hulu and Netflix. However, this one did not fare too well with Amazon Prime.
The service detected PureVPN and block us immediately. Here’s what we got:
We didn’t stop there. We terminated the VPN connection and retried a couple of seconds later. This time, Amazon Prime was fully functional in our region.
Again, PureVPN proved to be excellent in unblocking geo-restricted content.
Finally, we have to mention one of the UK’s finest, BBC iPlayer. Aside from its rich catalog of content, the service is completely free, provided users have a valid TV License.
But if abroad, users get blocked. The channel requires a UK IP address to operate. If that’s not available, it’s not accessible.
Also, iPlayer applies VPN blocks, which is why we put PureVPN to the test. With a single tap on a UK server, the provider was able to get around BBC iPlayer’s “blocking” mechanism and access its content.
There we go. Unlike most VPNs out there, PureVPN proved to be compatible with major streaming platforms around the world.
By our standards, this VPN is incredible when it comes to bypassing geo-restrictions.
This is an important feature to have in case the provider’s speeds aren’t good enough for streaming.
Smart DNS is a technology where the parts of the user’s traffic that highlight his/her location get rerouted.
During the process, their IP remains intact and no encryption will be present. While it doesn’t provide security, it does ensure fast speeds.
However, PureVPN doesn’t have that within its arsenal. In fact, we should say it doesn’t have it anymore. We asked the support agent about it and he informed us that they used to offer the service but don’t nowadays.
What the agents stated is that Smart DNS requires a lot of research and development effort, which is why they canceled the service, to begin with.
Based on what we say in the streaming tests above, PureVPN is more than capable of unblocking content using its VPN servers.
Moreover, the speeds are not that bad, we were still able to stream in HD and the quality remained stable all the time.
PureVPN can also be used to Torrent, as its servers to support P2P file sharing, fantastic upload speeds, and low latency in popular locations.
As an added bonus, PureVPN’s IP range has brought it back into the “Unblock US Netflix” club, which is always a nice perk to have.
We have to note that not all PureVPN servers support P2P actions. There’s a specific list for those and another for the ones users shouldn’t use as PureVPN blocks P2P on them.
P2P Friendly Servers
First, let’s check the ones torrentdownloaders can use for such a task:
The British Virgin Islands
The Cayman Islands
Papua New Guinea
Trinidad and Tobago
Turks and Caicos Islands
PureVPN made it clear that these and only these servers allow torrenting actions. Some other servers are not good for that, and we directly guessed which ones.
Pure VPN states that they have blocked P2P on some of their servers as per changing Global Web Policy. They don’t allow p2p/filesharing where it’s illegal by law, especially in countries such as the United Kingdom, United States, Canada, and Australia.
While it’s commendable of them to help out in an investigation, it still shocked their user base to the core. This was a provider that said it had a zero log policy, and it turned out that that was a lie.
After the backlash, people started giving up on PureVPN. In a way, the company’s downfall might have been its greatest asset:
PureVPN changed up their ToS, now its logging policy is way clearer than it used to be. PureVPN directly states that it collects:
The day you connect to a particular server.
That’s it. It doesn’t collect your IP address, connection timestamps, the IP of your chosen server, or DNS requests.
In other words, PureVPN finally provides the privacy it has always advertised for: nothing you do online with PureVPN can be traced back to you.
To add to this, PureVPN is located in Hong Kong, which has no mandatory data retention laws.
In other words, it’s not a legal requirement to store user data or share the data with third parties (like it would be had it been based in the US).
This, coupled with PureVPN’s new no-logs policy, is a great added security feature for PureVPN’s users.
The one downside I found is that when connected to its desktop app, the default VPN protocol is IKEv2. The good thing is that this could be easily changed to OpenVPN in the drop-down list in the settings menu. PureVPN offers the following VPN protocols:
When we tried their mobile app, we noticed that the default protocol used is OpenVPN, which is the best in the industry in terms of privacy and security.
Stating the above is one thing, and testing how secure this service can make users’ browsing activities is another.
When it comes to privacy, we perform a couple of tests and we search for specific services within the provider. Here’s what we do:
Before anyone installs an application on their device, they should check if it’s infected with any virus, malware, or malicious software.
A lot of VPNs on official app stores come with a lot of malware embedded within them. That’s why a virus test is essential when it comes to installing their clients.
When we downloaded the PureVPN Mac client, we performed the test and found nothing to worry about.
According to 56 sources, the app is totally clean. We didn’t expect anything different to be honest, but it’s always a good idea to double-check.
DNS Leak Test
DNS leak tests are also a crucial part of this review. If the VPN is leaking user data, it’s not doing its job as a security tool.
PureVPN promises to protect its customer’s security and identity, which according to our tests, proved to be legit.
The results gave us peace of mind that our online activity isn’t visible to anyone other than us.
As seen in the image above, the IP address shown is the one provided by PureVPN. This means that our true identity and location are hidden.
Third-party auditing is a huge part of our reviews as they show us what security experts have to say about a certain provider.
After the huge backlash, PureVPN went through, they decided to up their game in terms of privacy and security.
PureVPN hired Altius IT, a leading independent California-based Certified Information Systems Auditor, to assess their systems and their no-log policy.
And according to the firm:
“[we] did not find any evidence of system configurations and/or system/service log files that independently, or collectively, could lead to identifying a specific person and/or the person’s activity when using the PureVPN service.”
So, it’s safe to say that the new revamped edition of PureVPN is as secure and private as they can be.
Warrant Canaries work as an alarm that sets off if the government issued a subpoena. If that’s the case, VPN providers are required to submit user information.
It’s not even legal to inform the customers of such a gag order, which brings us to Warrant Canaries.
They’re an indirect form of alarm available on the provider’s website. If the section is not updated regularly, it means that the VPN has received an order.
“PureVPN specifically chose Hong Kong (HK) for its headquarter because there are “No Mandatory Data Retention Laws” in Hong Kong.
We are, therefore, not legally obliged to store user data and share it with anyone. Moreover, as stated above, we have no worthwhile data to share with any law enforcement agency from any particular country in the world.
Even if and when we receive subpoenas that are legally upheld in the court of law in Hong Kong, we won’t be of much help since we have almost nothing of value to share.”
So, basically, users don’t have to worry about their information being handed to the authorities as PureVPN has nothing to give away in the first place.
PureVPN Review – Support
With new releases come new features. PureVPN has recently added a live chat option for their customer support. We gave them a try, and we have to be honest, they’re excellent.
When we first signed up for the service, we had a bit of a problem logging in to our account. Every time we enter the credentials provided by PureVPN via email, for some reason, it wouldn’t work.
However, when we spoke to their support agent, everything changed.
As seen above, our problem was solved instantly and we have to comment about the quickness of their replies, in one word, superb.
Riley, their support agent, guided us through everything. In the images above, it’s pretty obvious how professional the agent is.
PureVPN is doing a very good job to satisfy its customers. Eventually, the provider has more than 3 million users, which brings us to how efficient this VPN has become ever since it’s launch back in 2007.
To start with subscription prices, PureVPN is considered an “affordable VPN” service provider. The pricing plans are very direct and you get discounts the longer you subscribe for the service. Here’s how the offers break down:
Monthly Plan: $10.95 per month.
12 Month Plan: $5.83 per month.
3 Year Plan: $3.33 per month.
As we mentioned, the plans are affordable compared to other VPNs on the market. It’s even more worth it than some when it comes to the services users get in return.
Having servers in 140 countries isn’t cheap for the service. It has to pay for them, eventually. Well, you get what you pay for in the end, and PureVPN sure does deliver.
Having a wide variety of payment methods for all kinds of users is very important. In PureVPN’s case, to pay for your subscription, you can use any one of the options listed below:
Credit Cards (like Visa and MasterCard)
PaymentWall (like WebMoney and GiroPay)
BlueSnap (like Skrill and Sofort)
Gift Cards ( like gift cards from Walmart, Sears, JCPenny, Costco, Starbucks, and Sephora)
One thing to add. It’s one of the best features any VPN could offer, Cryptocurrency. The fact that PureVPN allows payment via Bitcoin and the likes give it a thumbs up by our standards.
VPNs are all about increasing users’ anonymity. And using cryptocurrency does exactly that.
PureVPN offers a 31-Day Money-Back Guarantee on new orders and order renewals. This puts it ahead of other top providers in the industry that offer a 30-day refund policy.
1-day isn’t that much of a difference, but at least it’s an effort. We’ve reviewed other VPN providers that only have a 7-day policy, which is certainly not enough.
With PureVPN, users can check every little feature the service offers. And if they weren’t satisfied with what the have to offer, they can ask for a full refund within 31 days of purchase.
Do keep in mind that it could take up to 30 days for the payment to show up back into your bank account.
Previously, PureVPN had a 7-day refund policy that was outed as being not-so-transparent (it came with a bandwidth and user session contingency).
However, a free trial replaced recently. The provider still offers a 7-day free trial, but only to users who operate mobile devices.
Having a free trial is pretty essential if a customer wants to take the service for a test drive, but it doesn’t come without a catch.
When we clicked on the free trial, the app redirected us to the billing section. Apparently, we have to submit our credit card information to get that, and that somehow works against the concept of a free trial.
We do acknowledge the fact that some users might abuse the service and create various accounts, which gives PureVPN the right to do so.
Therefore, we have to give a plus to the provider for offering such a trial, even if it comes with a few conditions.
A Not-So-Free Trial
As an added offer, PureVPN has a 3-day trial account offer for only $0.99. The account has no data cap or usage restriction to it, so users can test out the service without going over their budget. Please note that this offer is non-refundable.
We encountered an issue with this service, especially when we asked about the free trial. It’s obviously seen in the images presented in the free trial section.
The support agent informed us about the 3-day trial. However, he stated that it cost $2.50 when it was only $0.99. Here’s what the website actually states:
We told him about what we saw on the website and he apologized for the mistake. He said he was using a canned message, which he’ll be correcting immediately.
Such a trial won’t be necessary if users opt through the mobile app, but it is a good head start for those who are not.
In our opinion, paying $0.99 for a 3-day trial is so much better than opting for a full month or year before getting to know the service even if they offer a 31-day refund policy.
A reader, writer, and avid internet user. Hiba has spent the better part of her adult life looking for ways to have a safer and more user-friendly online experience, all while praising the uses of VPN connections to anyone who would listen.